Terms & Conditions

Last updated: February 27, 2026

These Terms & Conditions govern access to geartcg.com and all purchases made through the website. Throughout these Terms, “GearTCG”, “we”, “us” and “our” refer to the operator of geartcg.com. “Customer”, “you” and “your” refer to any person accessing the website or placing an order.

By using this website or submitting an order, you confirm that you have read and accepted these Terms & Conditions, together with our Shipping & Returns Policy, Pre-Order Policy, Privacy Policy and any product-specific conditions displayed before checkout.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

1. Contact Details

GearTCG can be contacted using the following details:

Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France
SIRET: 992 576 272 00015

Customer support is available 7 days a week, from 8:00 AM to 8:30 PM Central European Time. We aim to respond within 24 hours.

2. Scope and Acceptance

These Terms apply to all visitors, customers and users of geartcg.com. You must accept them before completing an order.

The version applicable to a purchase is the version made available at the time the order is placed. We recommend saving a copy of the Terms and the order confirmation for your records.

If you do not agree with these Terms, you must not place an order or use the website in a manner that requires acceptance of them.

3. Customer Eligibility

You must have the legal capacity to enter into a sales contract. If you are under the age of legal majority in your country, an order must be placed or authorised by a parent or legal guardian.

Products sold on geartcg.com are intended for personal use unless a separate written agreement has been made. We reserve the right to limit quantities or review orders that appear to involve fraud, unauthorised resale activity, payment abuse or an attempt to bypass purchase limits.

Any restriction must be applied in accordance with applicable law and will not affect an order that has already formed a binding contract unless a lawful reason for cancellation exists.

4. Accounts and Customer Information

You may be able to place an order as a guest or through a customer account, depending on the options available at checkout.

You are responsible for providing accurate, complete and current information, including your name, email address, billing information and delivery address. You are also responsible for maintaining the confidentiality of your account credentials.

Contact info@geartcg.com immediately if you believe that your account or payment information has been used without authorisation.

We are not responsible for delivery failures caused by incorrect or outdated information supplied by a customer, but we will provide reasonable assistance whenever possible.

5. Product Information

We take reasonable care to provide accurate product names, descriptions, prices, languages, regional versions and availability information.

Colours and visual details may vary depending on the customer’s screen. Product images may be supplied by manufacturers or distributors and may be used for illustration before the final retail product becomes available.

Packaging, artwork, promotional items, contents and product specifications may be changed by the manufacturer without prior notice. Minor differences that do not change the essential nature of the product do not necessarily constitute a defect.

If the language or regional edition is important to you, check the product page carefully before purchasing or contact us for clarification.

6. Authenticity and Product Condition

GearTCG only sells genuine products sourced through trusted distribution channels. We do not sell counterfeit, reproduced or unofficial cards as authentic One Piece Card Game products.

Products described as sealed are supplied in their original sealed condition unless the product page clearly states otherwise. Trading card products may occasionally show minor factory marks, loose wrapping, small print variations or light packaging imperfections caused by manufacturing or distribution.

External retail packaging is designed primarily to contain and protect the product. Unless expressly sold under a specific condition grade, we cannot guarantee that it will be free from every minor cosmetic imperfection.

7. Randomised TCG Products

Booster packs, booster boxes and other randomised trading card products contain randomly inserted cards. Unless expressly guaranteed by the manufacturer and stated on the product page, purchasing a sealed product does not guarantee:

• a specific card, character or artwork;

• a particular rarity;

• a specific number of valuable cards;

• an alternate-art, manga or special card;

• any unofficial pull rate or expected market value.

The random contents of a correctly sealed product are not considered a defect. Information published by third parties about box ratios, case ratios, grading outcomes or future card values is not guaranteed by GearTCG.

8. Prices

Prices are displayed in the currency shown on the website and include or exclude taxes according to the information presented at checkout and the rules applicable to the customer’s destination.

Shipping costs, customs duties, import taxes and other charges are not included in the product price unless clearly stated. Shipping costs are shown before checkout is completed. International customers may be required to pay additional charges imposed by local authorities or carriers.

Prices may change at any time before an order is confirmed. A later increase or decrease in market value does not automatically alter the price of an existing confirmed order.

We reserve the right to correct an obvious pricing or technical error. If such an error affects an order, we will contact the customer before fulfilment and offer the option to confirm at the correct price or receive a refund for the affected item.

9. Orders and Contract Formation

Products placed in a shopping cart are not reserved until the checkout process has been completed and the order has been accepted.

After an order is submitted, an automated acknowledgement may be sent to the email address provided. This acknowledgement confirms receipt of the order but does not necessarily mean that the order has been finally accepted.

The sales contract is formed when we expressly confirm acceptance or dispatch the order, subject to any mandatory rule establishing an earlier formation point.

We may refuse or cancel an order before a binding contract is formed where there is a legitimate reason, including:

• the product is unavailable;

• payment cannot be verified or authorised;

• an obvious pricing or description error occurred;

• the delivery destination cannot be served;

• the order appears fraudulent or unlawful;

• a published purchase limit has been exceeded.

If payment has already been collected for an order we cannot accept, the affected amount will be refunded to the original payment method.

10. Availability and Purchase Limits

All products are offered subject to availability. Inventory errors, supplier shortages and allocation reductions can occasionally occur.

We may apply reasonable quantity limits to scarce or high-demand products in order to improve fair access. Customers must not use multiple accounts, identities or addresses to bypass a clearly disclosed purchase limit.

If we cannot fulfil all or part of an accepted order, we will contact the customer and provide an appropriate solution, which may include waiting for a confirmed restock, reducing the quantity with agreement, cancelling the unavailable item or issuing a refund.

11. Pre-Orders

Pre-orders are governed by our separate Pre-Order Policy, which forms part of these Terms.

Release dates are estimates based on information supplied by publishers and distributors. They may change because of manufacturing, licensing, transport, customs, regional scheduling, allocation or other circumstances outside our reasonable control.

A displayed release date is not a guaranteed delivery date. Pre-orders are dispatched after the products have been released, received by GearTCG and checked by our team.

Orders containing pre-order and in-stock products are normally shipped together when every item is available. Customers who want separate delivery should place separate orders.

12. Payment

Available payment methods are displayed at checkout. Payment information is processed through the payment services offered on the website.

Unless expressly stated otherwise, payment is due when the order is placed. Customers confirm that they are authorised to use the selected payment method and that the billing information supplied is accurate.

An order may be suspended or cancelled if payment is declined, reversed, disputed without valid grounds or flagged for additional verification. We may request reasonable information necessary to prevent fraud and protect customers.

GearTCG does not store complete payment card details when those details are processed directly by an independent payment provider.

13. Promotions and Discount Codes

Promotions, discount codes and special offers are subject to the conditions displayed with them. Unless otherwise stated:

• they cannot be exchanged for cash;

• they cannot be applied after an order has been completed;

• they may not be combined with another offer;

• they may be limited to selected products, customers, regions or dates;

• misuse may result in cancellation of the discount.

Mandatory consumer rights remain unaffected by promotional conditions.

14. Shipping and Delivery

Shipping is governed by our Shipping & Returns Policy, which forms part of these Terms.

GearTCG ships worldwide, subject to available carrier services, local regulations and exceptional restrictions. Shipping methods, charges and available estimates are displayed at checkout.

Delivery times are estimates beginning after dispatch. Customs processing, public holidays, carrier disruptions, severe weather and other events outside our reasonable control may cause delays.

Customers must monitor tracking information and respond promptly to delivery or collection notices. Additional costs caused by an incorrect address, refusal, failure to collect a parcel or unpaid import charges may be charged or deducted from a refund where permitted by law.

15. Customs and Import Requirements

Customers ordering internationally are responsible for checking local import restrictions before purchasing.

Customs duties, import taxes, brokerage charges and handling fees may apply. Unless clearly stated otherwise at checkout, these charges are not collected by GearTCG and remain the customer’s responsibility.

We cannot falsify customs declarations, reduce declared values, mark commercial purchases as gifts or provide inaccurate information to avoid duties or taxes.

16. Right of Withdrawal

Where applicable under consumer law, customers may notify us that they wish to withdraw from an online purchase within 14 calendar days of receiving the goods, without having to provide a reason.

To exercise this right, send a clear request to info@geartcg.com before the withdrawal period expires and include the name, order number and products concerned. An online withdrawal function may also be made available where required by law.

After notifying us, the products must be returned within the period required by applicable law and in accordance with the instructions provided. The customer normally bears the direct return cost for a change-of-mind return unless applicable law or a written agreement provides otherwise.

Customers may be responsible for any loss in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and proper functioning of the goods.

The full return procedure appears in our Shipping & Returns Policy. Mandatory withdrawal rights and legal exceptions always take priority over these Terms.

17. Opened and Sealed TCG Products

Booster packs, booster boxes and other randomised TCG products cannot be restored to their original sealed condition after opening. If you believe that a sealed product is incorrect, materially damaged or defective, contact us before opening it whenever possible.

Opening or handling a product beyond what is reasonably necessary may result in a reduction of the refundable amount where permitted by law. This does not limit mandatory rights when a product is faulty, materially damaged or different from what was ordered.

18. Incorrect, Missing or Damaged Orders

Customers should inspect their parcel after delivery and contact info@geartcg.com as soon as possible if an item is missing, incorrect, materially damaged or defective.

The request should include the order number, a clear description and photographs of the outer parcel, shipping label, internal packaging and affected product. Customers should keep all packaging and avoid opening additional affected products until the request has been reviewed.

Once the issue has been verified, we will provide an appropriate remedy in accordance with the circumstances and applicable law.

19. Refunds

Approved refunds are issued to the original payment method. Additional processing time may be required by the customer’s bank or payment provider.

For a valid statutory withdrawal, the refund will be issued within the period required by applicable law. We may withhold the refund until the returned goods have been received or until reliable proof of return has been provided, whichever occurs first.

Where required by law, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional costs for an upgraded or express service may not be refundable.

20. Legal Guarantees

Consumers benefit from the mandatory legal guarantees applicable to their purchase. For eligible consumer purchases governed by French law, this includes the legal guarantee of conformity, which may be exercised for two years from delivery, as well as the legal guarantee against hidden defects under the conditions provided by law.

Legal guarantees apply independently of any optional commercial or manufacturer warranty. Nothing in these Terms excludes or restricts them.

To report a potential lack of conformity or hidden defect, contact info@geartcg.com with the order number, supporting details and photographs where relevant. The available remedy will be determined in accordance with applicable law.

Normal wear, accidental damage after delivery, misuse, improper storage and dissatisfaction with the random contents of a correctly sealed TCG product are not, by themselves, product conformity defects.

21. Website Availability

We aim to keep geartcg.com accurate, secure and available. However, continuous or error-free access cannot be guaranteed.

We may temporarily suspend, restrict or update the website for maintenance, security, operational or legal reasons. We are not responsible for brief interruptions or technical issues outside our reasonable control, except where liability cannot legally be excluded.

22. Acceptable Use

You must not:

• use the website for unlawful or fraudulent purposes;

• attempt to access accounts, systems or data without authorisation;

• introduce malware, harmful code or automated attacks;

• scrape, copy or extract website content at an unreasonable scale;

• interfere with the website’s security or operation;

• impersonate another person or provide deliberately false information;

• misuse promotions, payment disputes or chargebacks.

We may restrict access or cancel an order where reasonably necessary to address unlawful activity, fraud or a serious breach of these Terms, subject to applicable law.

23. Intellectual Property

Unless otherwise indicated, the original content, layout, text, graphics, logos and other materials created for geartcg.com are protected by applicable intellectual property laws. They may not be reproduced, distributed, commercially exploited or modified without permission.

Product names, character names, artwork, trademarks and other intellectual property belonging to third parties remain the property of their respective owners. Their appearance on the website is used to identify and describe genuine products and does not transfer any ownership rights to GearTCG or the customer.

24. Independent Retailer Disclaimer

GearTCG is an independent retailer. Unless expressly stated otherwise, GearTCG is not affiliated with, endorsed by, sponsored by or officially connected to Eiichiro Oda, Shueisha, Toei Animation, Bandai, Bandai Namco or any other rights holder associated with One Piece or the ONE PIECE Card Game.

All related names, characters, logos, artwork and trademarks belong to their respective owners.

25. Reviews and Customer Content

If customers are permitted to submit reviews, comments or other content, that content must be honest, lawful and respectful. It must not infringe third-party rights, contain malware, disclose personal information without permission or include deceptive commercial promotion.

We may moderate or remove content where reasonably necessary for legal, security or platform-integrity reasons. We will not remove a genuine review solely because it is critical.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, wilful misconduct, gross negligence, personal injury caused by negligence or mandatory consumer guarantees.

Subject to those protections, GearTCG is not responsible for indirect or unforeseeable losses, loss of profit, loss of resale opportunity, changes in collectible market value, grading outcomes, tournament results or losses caused solely by third parties outside our reasonable control.

For business customers, and only where permitted by law, our total liability arising from an order will not exceed the amount paid for the product directly giving rise to the claim.

Consumer customers retain all remedies that cannot legally be limited or excluded.

27. Force Majeure

GearTCG is not liable for a delay or failure caused by an event beyond its reasonable control, including natural disasters, severe weather, fire, epidemic, war, civil disorder, governmental action, sanctions, transport interruption, customs disruption, labour dispute, cyberattack, utility failure or major supplier failure.

We will make reasonable efforts to inform affected customers and resume performance as soon as possible. Mandatory rights relating to delayed or cancelled performance remain unaffected.

28. Personal Data

Personal data is handled in accordance with our Privacy Policy and applicable data protection law.

We use information necessary to process orders, prevent fraud, deliver parcels, provide customer support, meet legal obligations and operate the website. Further details about data categories, legal bases, retention periods, customer rights and service providers are set out in the Privacy Policy.

29. Third-Party Services and Links

The website may use or link to third-party services such as payment providers, carriers, review platforms or social networks. Those services may have their own terms and privacy practices.

GearTCG is not responsible for the independent content or operation of a third-party website merely because it is linked from geartcg.com. Customers should review the relevant third-party terms when using those services.

30. Consumer Complaints and Mediation

If a dispute arises, please first contact info@geartcg.com with the order number and a clear description of the issue. We will attempt to resolve the complaint directly and in good faith.

If a consumer complaint cannot be resolved after a prior written request, eligible consumers may use an approved consumer mediation service in accordance with applicable law.

Consumer Mediation

In accordance with Article L. 612-1 of the French Consumer Code, consumers may, after first submitting a written complaint to GearTCG and failing to reach a satisfactory resolution, refer the dispute free of charge to the following consumer mediator:

Name: CM2C — Centre de la Médiation de la Consommation des Conciliateurs de Justice
Postal address: 49 Rue de Ponthieu, 75008 Paris, France
Website: https://www.cm2c.net/

The mediator’s procedure is available only after the customer has first attempted to resolve the complaint directly with GearTCG and subject to the mediator’s eligibility rules.

31. Governing Law and Jurisdiction

These Terms are governed by French law.

For consumers, this choice does not deprive you of mandatory protections granted by the law of the country in which you habitually reside. Any dispute may be brought before the courts competent under applicable consumer and procedural law.

For business customers only, and where legally permitted, disputes fall within the jurisdiction of the competent courts of Paris, France.

32. Changes to These Terms

We may update these Terms to reflect legal, operational, technical or commercial changes. The revised version will be published on this page with an updated date.

Changes do not retroactively alter an existing order unless required by law or expressly agreed with the customer. Continued use of the website after publication means that the revised Terms apply to future use and future orders.

33. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The invalid provision will be interpreted or replaced only to the minimum extent necessary to make it lawful and enforceable.

Failure to enforce a provision immediately does not waive the right to enforce it later.

34. Entire Agreement

These Terms, together with the order confirmation, product page, Shipping & Returns Policy, Pre-Order Policy, Privacy Policy and any expressly applicable promotional conditions, form the agreement between GearTCG and the customer regarding a purchase.

If a product-specific condition conflicts with a general condition, the more specific condition will apply to that product, unless a mandatory legal rule requires otherwise.