Shipping & Returns

Last updated: February 27, 2026

At GearTCG, we understand how important condition, protection and reliable delivery are to trading card game collectors and players. This Shipping & Returns Policy explains how orders are prepared, shipped and, where eligible, returned.

By placing an order on geartcg.com, you agree to the terms below. Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

1. Order Processing

In-stock products

In-stock orders are prepared as quickly as possible after payment has been successfully confirmed. Orders are subject to verification before dispatch. Processing times may be longer during major product launches, promotional periods, public holidays or unusually high order volumes.

Once an order has entered preparation, we may no longer be able to change its contents, delivery address or shipping method.

Pre-order products

A pre-order reserves a product before its official release. Release dates shown on our website are based on the latest information available from publishers and distributors. These dates are estimates and may be changed without prior notice by the relevant supplier.

Pre-orders are dispatched after the products have been officially released, received by GearTCG and checked by our team. A release date is not a guaranteed delivery date.

Orders containing both in-stock and pre-order items are normally shipped together once every item in the order is available. If you would like to receive in-stock items sooner, we recommend placing them in a separate order.

If you wish to request a change or cancellation, contact us as soon as possible at info@geartcg.com. We will always try to help, but changes cannot be guaranteed once an order is being prepared, has been dispatched or has entered the final allocation process. Any mandatory cancellation or withdrawal rights remain unaffected.

2. Worldwide Shipping

Shipping destinations

GearTCG ships worldwide. The delivery methods available for your destination will be displayed at checkout. In exceptional cases, a destination may be temporarily unavailable because of carrier restrictions, local regulations, sanctions, service interruptions or circumstances outside our control.

Shipping costs

Shipping costs are calculated at checkout according to the destination, parcel weight, dimensions and selected delivery method. All available charges are shown before payment is completed.

Estimated delivery times

Estimated delivery times are displayed at checkout whenever they are provided by the carrier. These estimates begin after the parcel has been dispatched and do not include order processing time.

Delivery estimates are not guarantees. Customs procedures, public holidays, severe weather, carrier disruptions, local service conditions and other events outside our reasonable control may cause delays.

Tracking information

When tracking is included with the selected delivery method, a shipping confirmation email containing the tracking details will be sent after dispatch. Tracking may take a short time to become active after the carrier first receives the parcel.

Customers are responsible for monitoring their tracking information and responding promptly to any delivery request or collection notice issued by the carrier.

3. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and may be collected by local authorities or the carrier.

GearTCG does not control these charges and cannot predict their amount. Customers are responsible for checking the import rules that apply in their country before ordering.

If a parcel is refused, left unclaimed or returned because customs charges were not paid, any refund will be processed only after the parcel has been safely returned to us. Original shipping charges, return charges, customs fees and other non-recoverable costs may be deducted where permitted by law.

4. Delivery Address and Returned Parcels

Customers must provide a complete and accurate delivery address when placing an order. Please review the address carefully before completing payment.

If you notice an error, contact info@geartcg.com immediately. We cannot guarantee that an address can be changed after an order enters preparation or is transferred to the carrier.

If a parcel is returned because of an incomplete or incorrect address, failed delivery attempts, refusal or failure to collect it on time, additional shipping fees may be required before it can be sent again. Where a refund is requested, non-recoverable delivery and return costs may be deducted where permitted by law.

GearTCG is not responsible for loss caused by incorrect information supplied by the customer, but we will provide reasonable assistance whenever possible.

5. Packaging and Product Condition

Every order is packed carefully with trading card products in mind. We use appropriate protective materials to help keep cards and sealed products secure throughout transit.

Trading card products may occasionally have minor factory marks, loose wrapping, small print variations or light packaging imperfections resulting from manufacturing or distribution. These do not necessarily indicate that a product has been opened or used.

Although we take great care when preparing orders, we cannot guarantee that external retail packaging will be completely free from every minor cosmetic imperfection. If product condition is particularly important to you as a sealed collector, contact us before ordering and we will do our best to assist.

6. Delayed, Lost or Damaged Parcels

Delayed parcels

If your parcel is delayed, first check the latest tracking updates and verify the delivery information. Carriers may experience delays that are not immediately reflected in their tracking system.

If the parcel appears unusually delayed, contact info@geartcg.com with your order number. We will review the available information and, when appropriate, contact the carrier.

Lost parcels

A parcel is not considered lost solely because it is delayed. The carrier may require an investigation before confirming a loss. Customers must cooperate with reasonable requests for information or documentation during this process.

Once the carrier’s investigation has been completed, we will provide the appropriate solution in accordance with the circumstances and applicable consumer law.

Parcels damaged during delivery

If your parcel arrives materially damaged, contact us as soon as possible. Keep the entire parcel and send clear photographs showing:

• the outer shipping box or envelope;

• the shipping label;

• the internal protective packaging;

• every affected product;

• the damaged area from several angles.

Do not discard the packaging or open additional affected products until our team has reviewed your request. These materials may be required for a carrier investigation.

7. Right of Withdrawal and Returns

Fourteen-day withdrawal period

Where applicable under consumer law, you may notify us that you wish to withdraw from an online purchase within 14 calendar days of receiving the goods, without having to provide a reason.

To exercise this right, send a clear request to info@geartcg.com before the withdrawal period expires. Include your full name, order number and the products concerned. Simply refusing delivery or returning a parcel without notifying us is not sufficient.

After notifying us, the products must be returned within the period required by applicable law. Do not send a return without first contacting our team and receiving the necessary return instructions.

Return condition

Returned products must be complete, safely packaged and include all accessories, promotional items and original components supplied with them. Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics and proper functioning.

You may be responsible for any loss in value resulting from handling beyond what is reasonably necessary, where permitted by law.

Opened boosters and randomised TCG products

Booster packs, booster boxes and other randomised TCG products cannot be restored to their original sealed condition after opening. If you believe that a sealed product is incorrect, damaged or defective, contact us before opening it whenever possible.

Opening or handling a product beyond what is reasonably necessary may result in a reduction of the refundable amount where permitted by law. This does not limit your mandatory legal rights when a product is faulty, materially damaged or different from what was ordered.

Return shipping costs

For an eligible change-of-mind return, the direct cost of returning the products is normally paid by the customer unless applicable law requires otherwise or GearTCG agrees to cover it in writing.

We strongly recommend using a tracked and adequately insured return service. The customer remains responsible for the returned parcel until it has been delivered to us.

8. Incorrect, Missing, Damaged or Defective Products

If you receive the wrong product, an incomplete order or an item that is materially damaged or defective, contact info@geartcg.com as soon as possible.

Please provide your order number, a clear description of the issue and photographs of the product, parcel and packaging. Do not return or dispose of anything until you have received instructions from our team.

Once the issue has been verified, GearTCG will provide an appropriate solution, which may include replacement, repair, refund or another remedy required by applicable law. Products damaged through misuse, improper storage or normal wear after delivery are not considered delivery defects.

The random contents of a correctly sealed booster pack or box are not considered a defect. GearTCG cannot guarantee specific cards, rarities, alternate artworks or unofficial pull rates.

9. Refunds

Approved refunds are issued to the original payment method. Depending on the bank or payment provider, additional processing time may be required before the funds appear in your account.

For a valid statutory withdrawal, refunds will be issued within the period required by applicable law. We may withhold the refund until the returned goods have been received or until you provide reliable proof that they have been sent back, whichever occurs first.

Where required by law, the refund will include the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from an upgraded or express delivery option may not be refundable.

Non-recoverable costs caused by an incorrect address, refused delivery, unpaid customs charges or an unclaimed parcel may be deducted where permitted by law.

10. Exchanges

Direct exchanges are not always available because TCG products may sell out or change in availability quickly. When an exchange cannot be offered, we may ask you to return the eligible product for a refund and place a new order separately.

For an incorrect, damaged or defective product, contact us before placing a replacement order so that our team can review the situation.

11. Contact Information

For shipping, delivery or return enquiries, contact:

Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France
SIRET: 992 576 272 00015

Customer support is available 7 days a week, from 8:00 AM to 8:30 PM Central European Time. We aim to respond within 24 hours.