FAQs
Products & Authenticity
Shop with confidence. GearTCG is committed to offering genuine One Piece Card Game products, clear product information and a secure shopping experience.
Yes. GearTCG only sells genuine One Piece Card Game products sourced through trusted distribution channels. We never sell counterfeit, reproduced or unofficial cards as authentic products.
Yes. Booster boxes, booster packs, Starter Decks and other sealed products are supplied in their original packaging unless the product page clearly states otherwise.
Minor marks or variations caused by manufacturing, sealing or transportation may occasionally occur and do not necessarily indicate that a product has been opened.
The language and edition are clearly stated on each product page. Please check this information carefully before ordering, as One Piece Card Game products may exist in English, Japanese, French or other regional versions.
If you are unsure about a product, contact us at info@geartcg.com before placing your order.
No. Booster packs and displays contain randomly inserted cards. Purchasing a sealed product does not guarantee a specific card, rarity, alternate artwork or number of valuable cards unless explicitly stated by the manufacturer.
GearTCG cannot guarantee unofficial pull rates or compensate for the contents of a correctly sealed product.
Pre-Orders & Order Management
Reserve upcoming One Piece TCG releases with confidence. We keep product information as clear as possible and remain available if you need help with your order.
A pre-order allows you to reserve an upcoming product before its official release. The estimated release date is shown on the product page.
Release dates and allocations are determined by publishers and distributors and may occasionally change. If we receive an important update affecting your order, we will communicate it as soon as possible.
Pre-orders are dispatched after the product has been officially released and received at our facility. We prepare them as quickly as possible once the stock has arrived and passed our checks.
The release date is an estimate and not a guaranteed delivery date, as delays from publishers, distributors or carriers may occur.
Orders containing both in-stock and pre-order products are normally shipped together once every item is available.
If you would like to receive in-stock products sooner, we recommend placing them in a separate order from your pre-order items.
Contact us at info@geartcg.com as soon as possible with your order number. We will always try to help, but changes or cancellations cannot be guaranteed once an order is being prepared, has been dispatched or has entered the final allocation process.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
Worldwide Shipping & Delivery
GearTCG ships worldwide and carefully prepares every parcel to help your products arrive safely, wherever you are.
Yes. GearTCG ships to customers worldwide. Available delivery methods and shipping costs are calculated at checkout according to the destination and parcel size.
International orders may be subject to customs duties, taxes or import fees determined by the destination country. These charges are not included unless clearly indicated at checkout.
Shipping costs and estimated delivery times are displayed at checkout before payment. They depend on your country, selected delivery method, parcel weight and carrier.
Delivery estimates begin once the parcel has been dispatched. Customs processing, public holidays and carrier disruptions may occasionally cause delays outside our control.
When tracking is available for the selected delivery method, you will receive a shipping confirmation email containing your tracking details as soon as the parcel has been dispatched.
Tracking updates may take a short time to appear after the carrier first receives the parcel.
First, check the latest tracking updates and verify that the delivery address is correct. If the parcel appears unusually delayed, contact us at info@geartcg.com with your order number.
If a parcel arrives damaged, keep all packaging and send us clear photographs of the shipping box, label, internal protection and affected products. We will review the situation and, when necessary, open an investigation with the carrier to find the most appropriate solution.
Returns, Refunds & Customer Support
If something is not right, our team is here to help. We handle every request carefully and in accordance with the applicable consumer regulations.
Eligible returns may be requested within 14 calendar days of receiving the order, subject to applicable consumer law and the conditions of our Return Policy.
Contact info@geartcg.com before returning anything. Products should be complete, safely packed and returned in their original condition. For a standard change-of-mind return, return shipping costs may be the customer’s responsibility.
Booster packs, displays and other randomised TCG products cannot be restored to their original sealed condition after opening. If you believe there is a problem, please contact us before opening the product whenever possible.
Opening or handling a product beyond what is necessary to inspect it may reduce the refundable amount where permitted by law. This does not limit your legal rights if the product is faulty, damaged or different from what you ordered.
Contact us as soon as possible at info@geartcg.com and include your order number, a description of the issue and clear photographs of the product and packaging.
Please do not discard the parcel or open additional affected products until our team has reviewed your request. Once verified, we will offer an appropriate solution in accordance with the situation and applicable consumer rights.
Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider. For returned goods, the refund may be processed after we receive the products or receive valid proof that they have been sent back.
Customer support is available 7 days a week, from 8:00 AM to 8:30 PM Central European Time. We aim to answer all messages within 24 hours.
Email: info@geartcg.com