Refund Policy

Last updated: February 27, 2026

At GearTCG, we want every order to arrive correctly, safely and in the condition described. This Refund Policy explains when a return, replacement, price reduction or refund may be available and how to submit a request.

This Policy forms part of our Terms & Conditions and should be read together with our Shipping & Returns Policy and Pre-Order Policy. Nothing in this Policy limits any mandatory consumer rights available under applicable law.

1. Contact Details

For any return or refund request, contact us before sending a product:

Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France
SIRET: 992 576 272 00015

Customer support is available 7 days a week, from 8:00 AM to 8:30 PM Paris time. We aim to respond within 24 hours.

2. Scope of This Policy

This Policy applies to purchases made through geartcg.com. Depending on the circumstances, a customer may be entitled to a refund because of:

  • a valid statutory withdrawal from an online purchase;

  • an incorrect, missing, materially damaged or non-conforming product;

  • an order or pre-order that GearTCG cannot fulfil;

  • a cancellation accepted before dispatch;

  • a delivery failure for which applicable law allows cancellation; or

  • another remedy required by mandatory consumer law.

This Policy does not create a guarantee of card value, pull rates, grading results or future resale value.

3. Fourteen-Day Right of Withdrawal

Where the statutory right of withdrawal applies, a consumer may notify GearTCG of the decision to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason.

For an order delivered in several separate parcels, the period generally begins after receipt of the final product or parcel concerned, as provided by applicable law.

The right of withdrawal applies to eligible full-price, sale and discounted products. Mandatory local rights that provide a longer period remain unaffected.

4. How to Exercise the Right of Withdrawal

Before the withdrawal period expires, send a clear statement to info@geartcg.com confirming that you wish to withdraw. Please include:

  • your full name;

  • your order number;

  • the products concerned;

  • the date on which the products were received; and

  • the email address used for the order.

You may use the model withdrawal form at the end of this Policy, but its use is not compulsory.

Simply returning a parcel without a clear withdrawal statement, or refusing delivery without explanation, may not be sufficient to exercise the statutory right. No reason for withdrawal is required.

5. Return Deadline and Instructions

After notifying us of a withdrawal, you must send the eligible products back within 14 calendar days, unless a different mandatory period applies.

Please wait for written return instructions before sending anything. The return destination and any required reference will be confirmed by our team. Do not send a return to the registered address without authorisation, as the appropriate processing location may differ.

The return should include enough information to identify the order. We strongly recommend using a tracked and adequately insured delivery service and keeping the proof of postage.

6. Condition of Change-of-Mind Returns

You may handle a product only to the extent reasonably necessary to establish its nature, characteristics and proper functioning, in a manner comparable to what would normally be permitted in a physical shop.

Please return products with all items, accessories, inserts, promotional items and packaging originally supplied. You are responsible for any diminished value caused by handling beyond what is reasonably necessary.

Where legally permitted, the refund may be reduced to reflect the objectively diminished value of the returned product. Any deduction will be assessed reasonably and case by case.

7. Sealed and Randomised TCG Products

Booster packs, booster boxes, cases, decks and other randomised TCG products cannot be restored to their original sealed condition after they have been opened.

Breaking a manufacturer seal, opening packs, removing protective wrapping or otherwise accessing randomised contents will normally go beyond the handling needed to establish the product’s nature and characteristics. It may cause a substantial or complete loss of resale value.

Where permitted by law, this loss of value may result in a substantial deduction from the refund, potentially up to the full value of the affected product where the loss is complete and objectively justified. This is not an automatic exclusion and each request will be assessed according to the product, its condition and applicable law.

If you believe a sealed product is incorrect, materially damaged or defective, contact info@geartcg.com before opening it whenever reasonably possible. Opening a product does not remove mandatory rights relating to a defect that could not reasonably have been identified before opening.

8. Random Contents, Pull Rates and Card Value

The contents of booster packs, booster boxes and other randomised products are determined by the manufacturer. Unless expressly guaranteed on the product page, GearTCG does not guarantee:

  • a specific card, character, artwork or rarity;

  • an alternate-art, manga or special card;

  • a particular box or case ratio;

  • the accuracy of an unofficial pull rate;

  • a grading result or card condition assigned by a third-party grading company; or

  • the present or future market value of a card or sealed product.

Dissatisfaction with the random contents of a correctly supplied and genuine product is not, by itself, a defect and does not create a separate right to a refund.

9. Products Excluded From Withdrawal

The statutory right of withdrawal does not apply where a legal exception is relevant. Depending on the products or services offered, this may include:

  • products made to the customer’s specifications or clearly personalised;

  • sealed goods opened after delivery that cannot be returned for genuine health or hygiene reasons;

  • digital content supplied without a physical medium after performance has begun with the customer’s prior consent and acknowledgement of the loss of the withdrawal right;

  • services fully performed before the end of the withdrawal period following the customer’s express request and acknowledgement; or

  • any other category expressly excluded by applicable law.

An exception will be applied only where its legal conditions are satisfied. Standard sealed trading card products are not automatically treated as health or hygiene products.

10. Incorrect, Missing or Damaged Orders

Inspect the parcel and products as soon as reasonably possible after delivery. If an item is incorrect, missing, materially damaged or apparently defective, contact info@geartcg.com promptly and provide:

  • the order number;

  • a clear description of the issue;

  • photographs of the product and its packaging;

  • photographs of the shipping parcel and label where relevant; and

  • any other information reasonably necessary to investigate the claim.

Photos and packaging help us deal with the carrier or distributor, but a customer will not lose a mandatory legal right solely because an unboxing video was not recorded.

Keep the complete product, parcel and packaging until instructions are provided. Do not discard, alter, open or return the affected item unless reasonably necessary or instructed to do so.

11. Legal Guarantee of Conformity

Consumers benefit from the mandatory legal guarantee of conformity and the legal guarantee against hidden defects under the conditions provided by applicable law.

Under French consumer law, the legal guarantee of conformity generally allows a consumer to act within two years after delivery of a new product for a conformity defect existing at delivery. The consumer may request repair or replacement, subject to the legal conditions concerning impossibility or disproportionate cost.

The product must normally be brought into conformity without cost, without major inconvenience and within a reasonable period that cannot exceed 30 days after the request. Where the legal conditions are met, the consumer may instead be entitled to an appropriate price reduction or termination of the sales contract and a refund.

These guarantees are separate from the right of withdrawal and continue to apply after the 14-day withdrawal period has expired.

12. What Is Not Normally a Conformity Defect

The following circumstances are not normally defects by themselves:

  • dissatisfaction with randomised contents or unofficial pull-rate expectations;

  • a change in market or resale value;

  • a grading company’s opinion or refusal to assign an expected grade;

  • damage caused after delivery by misuse, improper storage, moisture, heat, sunlight or normal wear;

  • a minor manufacturing variation that does not make the product materially different from its description; or

  • light cosmetic marks on external retail packaging that do not affect the product, unless a specific packaging condition was expressly agreed or the damage is materially inconsistent with the description.

Every claim is assessed in light of the product description, the condition promised, the nature of the product and mandatory law.

13. Remedies for Incorrect, Damaged or Non-Conforming Products

After reviewing the claim, GearTCG will provide the remedy required by applicable law. Depending on the circumstances, this may include:

  • sending a missing item;

  • replacing an incorrect or non-conforming item;

  • repairing a product where appropriate;

  • providing a proportionate price reduction;

  • cancelling the affected item and issuing a refund; or

  • another solution agreed with the customer.

Where GearTCG is responsible for a non-conforming product, the customer will not be required to bear the necessary return cost. We may provide a prepaid label, arrange collection or reimburse reasonable return postage according to the instructions supplied.

14. Pre-Orders

Pre-orders are governed by our Pre-Order Policy.

If GearTCG cannot fulfil all or part of a pre-order because a product is cancelled, discontinued or unavailable following a supplier allocation, the affected amount will be refunded to the original payment method. A customer will not be required to accept store credit where a monetary refund is legally required.

A publisher or distributor delay does not automatically cancel a pre-order. Requests for voluntary cancellation before dispatch are handled under the Pre-Order Policy and applicable law. Statutory rights following delivery remain unaffected.

Changes in the market value of a pre-order product do not automatically create a cancellation or refund right.

15. Cancellation Before Dispatch

Contact info@geartcg.com as soon as possible if you wish to cancel an order before dispatch. We will try to assist, but voluntary cancellation cannot be guaranteed after an order has been accepted, entered preparation, been allocated or been transferred to the carrier.

If a cancellation is accepted or legally required, the affected amount will be refunded to the original payment method. This section does not limit any statutory withdrawal right that begins after delivery.

16. Refused, Unclaimed or Undeliverable Parcels

If a parcel is refused, left unclaimed or returned because of an incorrect address, failed delivery attempt or unpaid customs charge, we will review the order after the parcel has been safely returned and inspected.

Where permitted by law, non-recoverable costs caused by the customer—including return carrier charges, a second delivery attempt or charges resulting from an incorrect address—may be deducted from the refundable amount. No deduction will be made where the failed delivery is attributable to GearTCG or where applicable law requires otherwise.

Refusing a parcel does not necessarily constitute a valid withdrawal notice. Contact us in writing if you intend to exercise a right of withdrawal.

17. Customs Duties and Import Taxes

International customers may pay customs duties, import taxes, brokerage fees or local handling charges directly to a carrier or public authority. Amounts not collected by GearTCG cannot normally be refunded by GearTCG.

Customers should contact the relevant authority or carrier to ask whether a refund of import charges is available after a return. Taxes collected directly by GearTCG will be handled in accordance with applicable tax law.

18. Refund Amount for a Valid Withdrawal

For a valid statutory withdrawal, the refund includes the price paid for the returned eligible products and, where required by law, the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from the customer’s choice of express, premium or upgraded delivery are not refundable beyond the cost of the standard option where the law permits.

For a partial withdrawal, the original delivery cost will be recalculated or refunded proportionately where required. A fixed delivery charge that would have been the same for the products retained may not produce an additional refund, subject to applicable law.

Any lawful deduction for diminished value will be explained to the customer.

19. Return Shipping Costs and Risk

For a change-of-mind withdrawal, the customer normally pays the direct return shipping cost unless GearTCG agrees otherwise or applicable law requires GearTCG to bear it.

The customer is responsible for adequately protecting the returned products. For a customer-arranged change-of-mind return, responsibility for the parcel remains with the customer until it is delivered to the authorised return location. We recommend tracking and insurance appropriate to the product value.

For an incorrect, materially damaged or non-conforming product covered by mandatory rights, GearTCG will bear the necessary return cost as required by law and according to the return instructions provided.

20. Refund Method and Timing

Refunds are issued to the original payment method unless the customer expressly agrees to another method that creates no additional cost.

For a valid statutory withdrawal, GearTCG will issue the refund no later than 14 days after being informed of the withdrawal, subject to the right to withhold payment until the returned goods are received or reliable proof of return is provided, whichever occurs first.

For other approved refunds, we will process the refund without undue delay after the claim has been verified and any required return has been completed.

After GearTCG issues a refund, banks and payment providers may require additional processing time before the funds appear. Currency-conversion differences, foreign transaction charges or banking fees imposed independently by a customer’s provider are outside GearTCG’s control.

21. Store Credit, Gift Cards and Exchanges

GearTCG will not require a customer to accept store credit instead of a monetary refund where a monetary refund is required by law.

If an order was paid using store credit or a gift card, the corresponding amount may be restored to the same balance. A different method may be used only where appropriate and agreed.

Direct exchanges depend on stock availability. TCG products may sell out quickly, so an exchange cannot always be guaranteed. When an exchange is unavailable, the appropriate remedy may be a refund followed by a separate new order.

22. Return Inspection and Abuse Prevention

Returned products may be inspected to confirm identity, completeness, condition and the reason for return. GearTCG may reject a fraudulent claim or refuse to refund an item that was not supplied by GearTCG, has been substituted, deliberately damaged or materially altered after delivery, subject always to mandatory consumer rights.

Any reduction or refusal will be based on the circumstances and communicated to the customer. This section does not permit GearTCG to avoid responsibility for a genuine non-conformity or exercise of a statutory right.

23. Chargebacks and Payment Disputes

If you believe a payment or refund is incorrect, contact info@geartcg.com first so that we can investigate promptly.

Nothing in this Policy removes any lawful right to contact a payment provider. However, knowingly submitting false information, seeking reimbursement twice for the same transaction or using a chargeback to keep goods without payment may constitute fraud.

24. International Customers

GearTCG ships worldwide. Consumer rights differ between countries, and mandatory protections in the customer’s country of residence may apply in addition to this Policy.

If a provision of this Policy conflicts with a mandatory consumer rule that applies to you, the mandatory rule takes priority. Return shipping arrangements and local taxes may vary by destination.

25. Changes to This Policy

We may update this Refund Policy to reflect legal, operational or service changes. The latest version will be published on this page with an updated date.

Changes do not retroactively reduce rights attached to an order placed before the revised Policy was published.

26. Contact Us

For a withdrawal, return, damaged-product report or refund enquiry, contact:

Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France
SIRET: 992 576 272 00015

Please include your order number and a clear description of the request.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from an eligible distance purchase. You may also send any other clear written statement containing the same information.

To: GearTCG
Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France

I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
Signature (only if submitted on paper):

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