Pre-Order Policy

Last updated: February 27, 2026

Pre-orders allow GearTCG customers to reserve upcoming One Piece Card Game products before their official release. This policy explains how pre-orders, estimated release dates, payments, product allocations, order changes and dispatch are handled.

By placing a pre-order on geartcg.com, you acknowledge and accept the terms below. Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

1. What Is a Pre-Order?

A pre-order is an order placed for a product that is announced or expected but not yet available for immediate dispatch.

Placing a pre-order reserves stock based on the quantities we reasonably expect to receive from our suppliers. A pre-order does not mean that the product is physically present at our facility at the time of purchase.

Products available for immediate dispatch are normally identified as in stock. Products awaiting a future release or delivery are identified as pre-order items on their product pages.

2. Estimated Release Dates

Release dates displayed on geartcg.com are based on the latest information available from publishers, manufacturers and distributors. They are provided as estimates and may change without prior notice.

Delays may result from manufacturing, licensing, international transportation, customs procedures, distributor schedules, regional release changes or other circumstances outside GearTCG’s reasonable control.

The date displayed on a product page is not a guaranteed delivery date. It represents the expected release or availability date, not the date on which the order will necessarily arrive at the customer’s address.

If we receive a significant update that materially affects a pre-order, we will make reasonable efforts to update the product page or contact affected customers.

3. Payment for Pre-Orders

Unless clearly stated otherwise at checkout, pre-orders are paid in full when the order is placed. This confirms the order and allows us to reserve the requested quantity.

The total price, taxes and shipping charges applicable at the time of purchase are displayed before payment is completed. For international orders, customs duties, import taxes and local handling fees may be charged separately by the destination country or carrier.

If a payment is declined, reversed or flagged for verification, the pre-order may not be confirmed until the issue has been resolved. GearTCG may cancel an order when payment cannot be successfully verified.

4. Product Allocations and Availability

We accept pre-orders based on the quantities our distributors indicate that they expect to supply. Trading card game releases may occasionally be subject to allocation, meaning a distributor or manufacturer supplies fewer units than originally requested or expected.

Although we take reasonable care when managing pre-order quantities, supplier allocations are outside our direct control. In the uncommon event that we cannot fulfil all or part of a confirmed pre-order, we will contact the affected customer and provide an appropriate solution.

Depending on the situation, the solution may include:

• waiting for a later confirmed restock;

• reducing the quantity with the customer’s agreement;

• cancelling the unavailable item;

• issuing a refund for the unavailable amount to the original payment method.

GearTCG will never require a customer to accept store credit instead of a refund when a monetary refund is required by applicable law.

5. Dispatch of Pre-Orders

Pre-orders are dispatched only after the products have been officially released, delivered to GearTCG and checked by our team.

Receiving stock from a distributor can take additional time after the official release date. Once the products arrive, we prepare confirmed orders as quickly as possible. Processing may take longer during major releases because of high order volumes.

You will receive a shipping confirmation email when your order has been dispatched. When tracking is available for the selected delivery method, the email will include the relevant tracking information.

GearTCG cannot guarantee release-day delivery. Selecting an express delivery method only affects the carrier service used after dispatch and does not accelerate the official release, supplier delivery or our receipt of the stock.

6. Orders Containing Several Pre-Order Products

If an order contains several pre-order products with different expected release dates, the complete order is normally dispatched only after every item is available.

The latest estimated release date in the order will therefore normally determine when the parcel can be prepared. If you want products with different release dates to ship separately, we recommend placing separate orders.

GearTCG may offer or arrange a partial shipment in certain situations, but this is not guaranteed. Additional shipping costs may apply if a customer requests a separate shipment after placing the original order.

7. Orders Containing Pre-Order and In-Stock Products

Orders containing both pre-order and in-stock products are normally held until all products are available and can be dispatched together.

In-stock items included in a mixed order are reserved for that order but will not normally be shipped separately. To receive in-stock products without waiting for a pre-order release, place them in a separate order.

If you request a split shipment after ordering, contact info@geartcg.com. We will confirm whether it is operationally possible and whether an additional shipping payment is required.

8. Changes to Product Details

Product names, packaging, artwork, contents, specifications and promotional materials shown before release may be provisional. Publishers and manufacturers may change final product details without prior notice.

Product images are provided for identification and illustration. Minor differences between preview images and the final retail product do not necessarily make the product incorrect or defective.

The product language or regional edition will be identified on the product page. Customers are responsible for checking this information before ordering. If you are unsure which version is offered, contact us before completing your purchase.

9. Random Contents and Pull Rates

Sealed TCG products contain randomly inserted cards unless the product description explicitly states otherwise. Pre-ordering a booster pack, booster box or other randomised product does not guarantee:

• a specific card or character;

• a particular rarity;

• an alternate-art or special card;

• a specific number of valuable cards;

• any unofficially reported pull rate.

The random contents of a correctly sealed product are not considered a defect. Information circulated by third parties about case ratios, box ratios or card values is not guaranteed by GearTCG unless it is expressly confirmed by the manufacturer and included on the product page.

10. Price Changes

The price confirmed at checkout applies to the quantity ordered, except in the event of an obvious pricing or technical error.

Market prices for trading card products may increase or decrease before or after release. A later change in market value does not automatically change the price of an existing confirmed pre-order.

If we identify an obvious pricing error, we will contact you before fulfilment. You will be given the opportunity to confirm the order at the correct price or receive a refund for the affected item.

11. Requesting a Change or Cancellation

To request a change or cancellation, contact info@geartcg.com as soon as possible and include your order number.

We will always try to assist, but a request cannot be guaranteed once an order:

• has entered preparation;

• has been packed or dispatched;

• has entered the final allocation or fulfilment process;

• is otherwise no longer operationally changeable.

Whether a voluntary cancellation can be accepted before dispatch may depend on the order status and applicable law. Any mandatory cancellation, withdrawal or refund rights remain unaffected.

If a cancellation is approved, the refund will be issued to the original payment method. Processing time may vary depending on the bank or payment provider.

12. Delayed Pre-Orders

A supplier or publisher delay does not automatically mean that a pre-order has been cancelled. Unless we inform you otherwise, your reservation remains active while we wait for the product.

If a release is significantly delayed, customers may contact us for the latest information available and to discuss the options applicable to their order. We cannot provide information that has not yet been confirmed by the publisher or distributor.

GearTCG is not responsible for market price changes, missed resale opportunities, tournament preparation costs or other indirect losses resulting solely from a supplier or release delay, except where liability cannot legally be excluded.

13. Product Cancellation by the Publisher or Supplier

If a product is cancelled, discontinued or made unavailable by the publisher, manufacturer or distributor, we will cancel the affected item and issue a refund to the original payment method.

If the cancelled item is part of a larger order, we will contact you when necessary to confirm how the remaining available items should be handled. Any additional shipping arrangements will be explained before they are applied.

14. Delivery Address

Customers must provide a complete and accurate delivery address when placing a pre-order. Because a pre-order may remain open for an extended period, please contact us promptly if your address changes before dispatch.

We cannot guarantee that an address can be updated after the order enters preparation or is transferred to the carrier. GearTCG is not responsible for delivery problems caused by incorrect or outdated information supplied by the customer, but we will provide reasonable assistance whenever possible.

15. Worldwide Delivery and Customs

GearTCG ships worldwide. Available shipping methods and prices are displayed at checkout according to the destination.

International pre-orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are not included and may be collected by local authorities or the carrier.

Customers are responsible for checking local import rules before ordering. A delayed customs clearance does not change the official release date and is outside GearTCG’s direct control.

16. Relationship With Our Other Policies

This Pre-Order Policy should be read together with the Shipping & Returns Policy and any other terms made available on geartcg.com.

After a pre-order has been delivered, eligible return and statutory withdrawal requests are handled under the Shipping & Returns Policy and applicable consumer law.

If there is a conflict between this policy and a mandatory consumer protection rule, the mandatory legal rule will apply.

17. Contact Information

For questions about a product, release date or existing pre-order, contact:

Email: info@geartcg.com
Address: 19 Rue Brunel, 75017 Paris, France
SIRET: 992 576 272 00015

Customer support is available 7 days a week, from 8:00 AM to 8:30 PM Central European Time. We aim to respond within 24 hours.